מדיניות פרטיותPrivacy Policy

1. Introduction

This Privacy Policy explains how Merlion Logistics LTD ("we", "us", "our") collects, uses, and protects information when you communicate with us via the WhatsApp Business Platform or our other communication channels.

2. Information We Collect

When you message us on WhatsApp, we may collect: your phone number, your name (as provided in WhatsApp), the content of messages you send us, and message metadata (timestamps, delivery status) provided by the WhatsApp Business Platform (operated by Meta Platforms, Inc.).

3. How We Use Your Information

We use this information to: respond to your inquiries, provide customer service and support related to our transportation and logistics services, send order or service updates you have requested, and improve our communication with customers.

4. Data Sharing

We do not sell your personal information. Messages are processed through the WhatsApp Business Platform (Meta) and automation tools (Make.com) solely to deliver and manage communication with you. We do not share your data with third parties except as required to provide our services or by law.

5. Data Retention

We retain message data only as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the details below. You may also stop messaging us at any time.

7. Contact

For questions about this policy, contact: merlion.logistics@gmail.com  |  054-353-3310